Senior IT Support Technician

Job description

M3 Networks has been recognized as one of the top 500 managed services providers in North America. We are currently seeking a highly-skilled IT Consultant with the drive and determination to help us support our growing client base.


This position reports to our Service Manager. We are looking for a problem-solver who can lead a project on their own. If you have a proven track record of working within a team environment, successfully addressing challenging IT issues, and consistently updating your skills through technical training, this could be the role for you.


WHAT YOU’LL BE DOING:

  • Managing, maintaining, troubleshooting and supporting our users’ networks, equipment, software, and services virtually (with some on-site work)
  • Maintaining customer relationships by providing customers with unbeatable customer service
  • Handling small projects on your own
  • Utilizing our professional services automation (PSA) solution along with other service-specific tools and technologies
  • Identifying user problems and working within a structured problem management and resolution process to remediate them within established SLAs
  • Manage and administer Office 365
  • Basic tactical troubleshooting on a desktop and a server
  • Collaborating and working with other staff and vendor support resources to resolve issues and provide effective field support services

Job requirements

MINIMUM SKILLS REQUIRED:

  • Previous Managed Service Provider or IT Services firm experience preferred
  • Minimum of 5+ years experience
  • Strong interpersonal skills required to effectively communicate with users and vendors
  • Passion for teamwork, continuing education, problem-solving and exceptional customer service
  • Experience with project management
  • Must be well-spoken, outgoing, organized, detail-oriented, dependable and flexible

It’s AN ASSET IF YOU HAVE:

  • Microsoft Certified Professional status is a huge asset
  • Windows certification, Windows Server certification. Microsoft Certification on Azure or Office 365.
  • Cisco certification Cisco Meraki certification.
  • CompTIA would be a plus.
  • Experience working with ConnectWise, Labtech, Datto, Cisco Meraki, Networking Detective, KnowBe4
  • Experience with working on Dell servers

BENEFITS OF WORKING AT M3:

  • Our culture is all about family, taking care of each other, and serving our clients well
  • We use systems like Bonusly to easily and regularly appreciate each other
  • We are a fast-moving company always looking to grow
  • Our team brings in lunch for all team members every Friday, we have lots of happy hours and team-building events - as we are able to at this time
  • Currently, we are working from home!

Benefits include group medical/dental insurance, paid vacation, holidays, IRA/401k.

The office is located in Southlake, TX, currently, the team is working from home, we will be considering applicants from the following locations in order of preference: Dallas Fort Worth, Austin, Houston, San Antonio, Denver and Nashville.

Initial compensation commensurate with relevant experience.

Qualified candidates, please send a cover letter (include your favorite sports memory), resume, salary history, and references by completing the submission form below.

No Phone Calls, Please