IT Help Desk Technician

Job description

Are you interested in working with one of the leading MSPs in the Dallas Fort Worth Area? M3 Networks has been recognized as one of the top 500 managed services providers in North America. We are now expanding our team and are looking for certified and experienced candidates to join our rapidly growing company.


We are currently seeking an experienced IT Support Technician with the drive and determination to help us support our client base. This position reports to our Service Manager. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging user computing issues and is accustomed to leveraging technical training opportunities to improve their skills. If you have the experience and the desire, we’d like to talk to you.

WHAT YOU’LL BE DOING:

  • Managing, maintaining, troubleshooting and supporting our users’ networks, equipment, software, and services virtually (with some on-site work)
  • Maintaining customer relationships by providing customers with unbeatable customer service
  • Utilizing our professional services automation (PSA) solution along with other service-specific tools and technologies
  • Identifying user problems and working within a structured problem management and resolution process to remediate them within established SLAs
  • Manage and administer Office 365
  • Basic tactical troubleshooting on a desktop and a server
  • Collaborating and working with other staff and vendor support resources to resolve issues and provide effective field support services

Job requirements

MINIMUM SKILLS REQUIRED:

  • Previous Managed Service Provider or IT Services firm experience preferred
  • Minimum of 3+ years experience in IT Support
  • Strong interpersonal skills required to effectively communicate with users and vendors
  • Passion for teamwork, continuing education, problem-solving and exceptional customer service
  • Must be well-spoken, outgoing, organized, detail-oriented, dependable and flexible

IT’S AN ASSET IF YOU HAVE:

  • Microsoft Certified Professional status is a huge asset
  • Experience working with ConnectWise, Labtech, Datto, Cisco Meraki, Networking Detective, KnowBe4
  • Experience with working on Dell servers

BENEFITS OF WORKING AT M3:

  • Our culture is all about family, taking care of each other, and serving our clients well
  • We use systems like Bonusly to easily and regularly appreciate each other
  • We are a fast-moving company always looking to grow
  • Our team brings in lunch for all team members every Friday, we have lots of happy hours and team-building events - as we are able to at this time
  • Currently, we are working from home!

Benefits include group medical/dental insurance, paid vacation, holidays, IRA/401k.

The office is located in Southlake, TX, currently, the team is working from home, we will be considering applicants from the following locations in order of preference: Dallas Fort Worth, Austin, Houston, San Antonio, Denver and Nashville. 

Initial compensation commensurate with relevant experience.

Qualified candidates, please send a cover letter (include your favorite ice cream flavor), resume, salary history, and references by completing the submission form below.

No Phone Calls, Please